New Support System – Zendesk!
We are happy to be announcing a new support tool for our clients! Zendesk, our new support platform will allow all of our clients to be better informed and connected to their requests and support tickets.
On June 1st, any help request sent to firstname.lastname@example.org will instantly return a ticket number and confirmation of receipt. This will allow you to see ticket updates as they’re made and communicate directly with our support team throughout the process!
Future Support Interface
On June 16th, the chat feature will also be replaced by Zendesk. The new chat system allows our clients to:
With Zendesk our users will be able to complete all Support related items without having to leave Whiteboard!
Our team is confident that our new support tools will significantly improve the support experience and reflect a better overall commitment to our clients’ success with Whiteboard CRM!